Shipping
SHIPPING & TURNAROUND TIMES
TURN AROUND TIME FOR PERSONALISED ORDERS 5-7 BUSINESS DAYS
If we need to contact you regarding you order, this will delay your order from being completed. As we will have wait to hear from you before we can finalise and send your order.
Unexpected delays with Australian Shipping does occur from time-to-time*. If your expected delivery window has passed, please allow an additional day or two prior to contact.
| Service | Cost | Making Time | Postage Time |
|
|
$9 | 1-2 Weeks | 5-10 business days** |
| Express Shipping Australia Wide | $15 | 1-2 Weeks | 1-3 business days** |
International Info
New Zealand Shipping Info
|
Service |
Cost | Making Time | Postage Time |
| Standard Shipping | $17 | 1-2 Weeks | 10-15 business days** |
| Express Shipping | $28 | 1-2 Weeks | 4-8 business days** |
** In some instances there can be delays outside of our control.
| Service | Cost | Making Time | Postage Time |
| International Standard Shipping | $15 - $22 calculated at checkout | 1-2 Weeks | 2-5 weeks** |
| International Express Shipping | $27 - $33 calculated at checkout | 1-2Weeks | 1-3 weeks** |
** In some instances there can be delays outside of our control
More on Shipping
My parcel is being returned to sender, what do I do?
If your order has been returned to sender, please contact our customer service team as soon as possible via the contact section on this page.
FAQ
How long dose it take to make my order?
Turn around times for personalisation is 5-7 business days
If we need to contact you regarding you order, this will delay your order from being completed. As we will have wait to hear from you before we can finalise and send your order.
Note:- Unexpected delays with Australian Shipping does occur from time-to-time*. If your expected delivery window has passed, please allow an additional day or two prior to contact.
What sizes are your pendants?
All our pendant sizes and chain lengths are in the description of each particular product
Can I change my order after it is placed?
As each piece is custom made and we begin working straight away we unfortunately cannot change or cancel your order. Please fill in the contact form below if you do wish to change your order and we can check where it is in our production.
Product information
Designed as more than jewellery its your personal identity, part cosmic code, part modern armour. Each 18ct gold plated piece is engraved on sustainable stainless steel, as never take off tarnish free jewellery. Created with subtle zodiac energy and your personalized celestial identity, all our jewellery is designed as a modern classic, worn as understated luxury.
Designed in Australia by www.thetwelve.com.au and marked with 'The twelve' logo on the back