T&C promotions
T&C'S
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Promotion Validity: All promotional offers are available for a limited time only and are subject to availability. We reserve the right to modify or cancel promotions at any time without prior notice.
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Exclusions: Unless otherwise stated, promotions do not apply to the purchase of gift cards, or sale items. Other exclusions may apply.
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No Rain Checks: Offers are only valid while supplies last. We do not offer rain checks or substitutions on promotional items.
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One Code Per Order: Only one promotional code can be used per transaction. Promotional codes cannot be combined with any other offers or discounts.
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Non-Transferable & No Cash Value: Promotional codes and discounts are non-transferable, have no cash value, and cannot be redeemed for cash or credit.
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Minimum Purchase Requirements: Some promotions may require a minimum purchase amount to qualify.
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Returns & Exchanges: If you return any part of an order that was purchased with a promotional discount, the refund amount will reflect the adjusted amount after the promotional discount was applied.
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No Retroactive Discounts: Discounts and promotional codes cannot be applied to orders that have already been placed. Please ensure to apply the promotion at checkout.
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Invalid Use: We reserve the right to cancel any order or refuse to honour any promotion if we believe that the use of the promotion was fraudulent, illegal, or not in line with the intended terms.
- Changes to Terms: We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting.
FAQ
How long dose it take to make my order?
Turn around times for personalisation is 5-7 business days
If we need to contact you regarding you order, this will delay your order from being completed. As we will have wait to hear from you before we can finalise and send your order.
Note:- Unexpected delays with Australian Shipping does occur from time-to-time*. If your expected delivery window has passed, please allow an additional day or two prior to contact.
What sizes are your pendants?
All our pendant sizes and chain lengths are in the description of each particular product
Can I change my order after it is placed?
As each piece is custom made and we begin working straight away we unfortunately cannot change or cancel your order. Please fill in the contact form below if you do wish to change your order and we can check where it is in our production.
Product information
Designed as more than jewellery its your personal identity, part cosmic code, part modern armour. Each 18ct gold plated piece is engraved on sustainable stainless steel, as never take off tarnish free jewellery. Created with subtle zodiac energy and your personalized celestial identity, all our jewellery is designed as a modern classic, worn as understated luxury.
Designed in Australia by www.thetwelve.com.au and marked with 'The twelve' logo on the back